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MANULIFE
Date
Sep 2016 - May 2021 (4 yrs 9 mos)
Job Title
UX Lead
Role & Techniques
Persona, Research & Testing, Interview, Focus Groups, UserTesting.com, UserZoom, Usability Testing, A/B Testing, Test Protocols, Report, Axure, Information architecture (IA), UX metrics, Qualitative/Quantitative testing, Wireframe, Financial Data Visualization, Visual Design, Prototyping, Accessibility (AODA), ML Design System
Features
Group Retirement Solutions Transact - Online Cash, Withdrawals, Account Balance, Secure File Upload, Investment Instructions, Banking Account, Online Claims Submissions (OCS) - Consumer Markets Health & Dental, Manulife Securities, Customer Portal Login, Dashboard, Registration, Single Sign-On, Goals-Based Investing (GBI) 1,200+ advisors tool, Digital Marketing Campaigns (Insurance and Investment)
RESPONSIVE WEB & MOBILE (B2B & B2C)
I completed multiple projects for Manulife, a renowned provider of insurance and investment solutions for individuals and organizations. These projects cater to both b2b and b2c customers, showcasing my expertise in creating user-centric solutions within the financial services industry.
