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ROGERS
Date
May 2024 - Present
Job Title
Lead Product Designer
Role
Agent Experience in Figma, Workflows for New & Existing CXs, Research & Testing, Interview, Prototyping, Accessibility, Responsive Web App Design, OneView Resi Design System, Documentations
Features
OTT Subscriptions, EntOS to TV Change Flow, ISS to EntOS Change Flow, EntOS to EntOS+NowTV Adding Flow, NowTV to NowTV+EntOS Adding Flow, Add-ons Pricing to Dashboards, AutoPay Discount
ROGERS AGENT UXD (RESPSONSIVE WEB APP/DESKTOP/B2B)
I've designed and enhanced for the agent experience on the responsive OneView Resi agent web apps. With approximately 11.6 million subscribers, Rogers offers Internet, TV, and Home phone bundles and deals. Rogers agents provide world class customer service using the apps when handling incoming calls, listen to customers, analyze their needs/offer adapted solutions, promote Rogers products and services, and take appropriate action to efficiently resolve issues.
